Resident Services

Applicants must provide a valid photo ID, Social Security number, and proof of income equal to at least two times the monthly rent. There is a $50 dollar application fee which is used for a background check which includes a soft credit check, judgements and criminal history. All applications are good for 1 year and can be transferred to any of our properties. 

Generally, we ask for a security deposit and the first month’s rent. These funds must be paid in either Cashier’s Check, Money Order or Cash, prior to receipt of keys and move-in.

We are a pet-friendly company, however different buildings and property owners have different rules. Pets are assessed and allowed on a case-by-case basis, usually with pet rent. 

If you are considering getting a pet and are already in one of our properties, please check with us first to avoid any disputes later on.

No. For any move-in that occurs on a day other than the first, we charge pro-rated rent the second month of tenancy. These terms will be in your lease agreement, and explained to you at lease-signing.

A rental application and credit-check is necessary for each person moving into the unit. Security deposits are usually split between the roommates.

Please refer to your lease. In single-family homes tenants are responsible for all utilities.

Before you move into the unit. The utility company can set service up to begin billing on your move-in date. If you fail to put service in your name at move-in, an administrative fee of $50.00 for the time necessary for our office to contact the utility company directly.

Stoves and refrigerators are included however all other appliances like dishwashers, washer and dryers, are on a case-by-case basis, depending on the building and unit. 

You will need to refer to your lease. Lawn care and snow removal are included on some properties, so you can enjoy a worry-free rental experience.

Different buildings have different security measures, including secure entry or security gates, but they are not necessarily standard to all buildings.

Management and the individual building owners assume no responsibility for the safety of the contents of tenants’ units. Renter’s Insurance is suggest and may be required per your lease, please refer to the same.

The Property People has a network of trusted contractors and vendors to handle maintenance and repairs promptly and efficiently.

All improvements (shelves, paint, etc.) must be approved by management in writing. Any improvements that result in the unit needing to be returned to pre-move-in conditions (wall-color, shelves, etc) may lead to deductions from your security deposit.

Yes. Our Tenant Rules & Regulations are provided to all tenants at lease-signing. Tenants may not make any loud noise after 10 p.m. and before 8 a.m. However, all noise (including music, television, and conversation) must be kept to reasonable volume at all times of day, out of respect for other tenants.

First try to handle it directly with the neighbor in question, and in a responsible manner. If the problem persists, contact the management company. (If the noise is extreme, after 10pm, please call the local police department if you feel it is warranted.)

Please refer to your individual lease. In most cases, however, rent is considered late if it is not received in our office by 5pm on the fifth day of the month. It is your responsibility to get your rent to us on or before the due-date. 

If you know you will be unable to pay rent on time, let us know. We always try to work with our tenants in these matters, but if no word is received from you in advance, you may receive legal notices as well as late fees (refer to your lease for late fee information). Please be considerate of our time as well as your record, as it takes us a great deal of time to process rent collection, or to post notices when rent is late.

Plan in advance! Use your online access to AppFolio and make an ACH payment directly from your bank account or send us a check before you leave town, and we will hold it until the day your rent is due.

You are responsible for the bank’s Nonsufficient Funds (NSF) fee. Generally, this fee is c. $45.00. You must also replace the bounced check with a Cashier’s Check or Money Order. We will not attempt to re-deposit the check.

A “3 Day Notice” is a legal document served to a tenant when rent has either been returned due to NSF, or if rent has not been received by the due date. Once this notice is served, if rent is not paid, it can be used as the beginning of an eviction process.

Try resolving the issue in a responsible manner first. Possibly place a note on the car, and find alternate parking for that day or night. If the situation continues, call a tow company. Also, write down the information of the car (description, license plate, etc.) take a photo and contact us at the office so that we can locate the tenant in question.

Call the management office immediately and we will arrange for repairs A.S.A.P.

Clear all substances from the drain. Check for any small, hard particles caught in the bottom of the disposal. After removing any particles at the bottom, press the “RESET” button under the garbage disposal. Next, try turning the garbage disposal on by using the regular switch. If it still does not work, submit a work order and we will coordinate with you to have maintenance fix it. If you are found to be responsible for the clog, you will be charged for the plumber’s visit.

Submit a maintenance request. If you are found to be responsible, the bill for the plumber will be passed onto you.

If your lease is about to end, that does not mean you are required to move, or that we anticipate a move-out. We are always happy to negotiate a lease renewal or extension. However, if you decide to move-out, you MUST mail, fax, or email us a written “30 Day Notice” of your intent to vacate. Follow this with a call to the office to confirm receipt of the notice.

Please Note: If you are not moving out at the exact end of the month, pro-rated rent will be due which MUST be paid at the beginning of the month.

The departing roommate needs to inform us of their move-out, in order to allow us to remove their name from the lease. Any new roommate must go through the same approval process as the original person. (However, this does not mean that roommates will be added to the lease, nor granted rights to tenancy.) Security deposit refund upon the move-out of a single roommate will be due to that roommate from the person remaining in the unit, or the new roommate, NOT from The Property People.